Documentation Specialist

Location

Australia & New Zealand

(Remote/Hybrid)

Applications close

6th May 2026

We are Assembly Four, a fast growing, purpose-driven technology company dedicated to fostering positive change within the sex work, human rights, LGBTQIA+, and intersecting communities.

 

We operate on the belief that impact is as important as profit, and work in collaboration with sex workers from around the globe to develop products and services that empower them to thrive, not just survive.

 

Everyone should have the autonomy to make decisions about their bodies and sexual lives without fear of violence or discrimination. This is a fundamental human right, and one that sex workers are still fighting for.

 

If you’re eager to join a remote-first team with diverse representation from sex worker, neurodivergent, disabled, and LGBTQIA+ communities, committed to advancing sex worker autonomy and liberation through advocacy and innovative products, read on.

The role

As our first Documentation Specialist, you’ll be responsible for maintaining, refining, redesigning and updating our Knowledge Base. Using your skills in knowledge management and technical writing, you’ll create a body of clear, accurate, accessible platform documentation, balancing legal and technical accuracy in a high-stakes environment through an accessibility lens to a low-literacy audience.

 

We don’t believe in silos. You’ll be working closely and directly with subject matter experts across our Engineering, Legal, Communications, Customer Experience and other teams to gain the deep knowledge you’ll need to translate complex and delicate information into user-friendly content. As our product, processes and policies change with this fast-paced industry, you’ll be responsible for ensuring our documentation stays consistent and up-to-date across our assets.

  • You’ll build, maintain and manage the platform knowledge base by designing effective and accessible information architecture.
  • You’ll build and maintain a deep understanding of our product and processes so you can translate complex information into simple, accessible, engaging content.
  • You’ll develop, update and maintain high quality documentation across our knowledge base.
  • You’ll ensure informational consistency across our knowledge base, our product, and internal documentation, coordinating updates as documentation needs change or emerge.
  • You’ll collaborate with our Customer Experience team on ticket deflection through documentation changes, improving efficiency and reducing friction for our customers.
  • You’ll collaborate with our Platform team on projects of all kinds, from QoL tweaks to major feature redesigns.
  • You’ll work alongside Content and Communications to build trust, authority, and our company voice.

Desired Skills and Experience

  • Experience mapping complex information structures.
  • Proficiency in accessibility best practice as it applies to documentation, broader corporate prose, UX writing, and information architecture.
  • Practical experience in technical writing, or completed studies of technical writing.
  • Experience collaborating within cross-functional teams.
  • Strong attention to detail and accuracy.

In an ideal world, you would also have:

  • Previous experience engaging with and a willingness to learn about marginalised communities, particularly sex workers, neurodivergent individuals, and people with disabilities.
  • Experience in or a strong understanding of sex work.
  • Experience working in both startup environments and fully remote work settings.

Why join us at Assembly Four?

At Assembly Four, you’ll be part of a team dedicated to driving meaningful change for some of the world’s most marginalised communities. You’ll be supported to do your best work in an environment that values social impact, collaboration, and personal well-being.

Here’s what’s on offer

  • Flexible work: Enjoy a 4-day (32-hour) work week at 100% pay, plus time in lieu for additional hours worked.
  • Competitive compensation: A salary of $95,000 + super, based on your skills and experience.
  • Fully remote: Work from anywhere with a remote work stipend to help set up your ideal workspace.
  • Wellness benefits: Access a wellbeing stipend, mental health support, mental health first aid accreditation (for leaders) to support your personal and professional growth.
  • Generous leave: Take 4 weeks of annual leave, 4 weeks of personal/carer’s leave, flexible public holidays, and unpaid leave when you need it.
  • Profit share: We share our success with our team—each year, if Assembly Four is profitable, we distribute a portion of that profit to our people.
  • Parental leave: Access generous paid parental leave options designed to support you, your family, and your return to work.

A note on diversity

We believe diverse perspectives and lived experiences are key to delivering a positive impact for the communities we serve. Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every listed requirement, unlike other candidates.

We’re committed to changing that.

If you’re interested in Assembly Four, we encourage you to apply and look forward to discovering how your unique perspective can help us edge closer to delivering on our mission.

How to apply

If you are interested in this position please submit your resume and a short cover letter introducing yourself at the link below.

Need a sex work and technology expert?

We got you.