Community Management Specialist

Location

Australia & New Zealand

(Remote/Hybrid)

Applications close

5th December 2025

What you will do

Provide preliminary support via social media DMs, triaging and referring customers with issues to the right customer-facing team.
Navigate ad-hoc conversations on social media, communicating transparently, accurately and effectively in ways that build community trust and reduce misinformation.
Monitor and report on social media sentiment, identifying and escalating any risks or opportunities for improving community rapport.
Contribute to the social media and community communications strategy in collaboration with the Content and Communications teams, supporting leadership and other staff in connecting with the community.

Ideal coverage

A standard Assembly Four work week is four days (32 hours). Hours and days are very flexible, but avoiding three-day weekends (Monday or Friday as the third day off) is preferred for social media response times.
Most of our community is located in North America, so being able to work AET mornings for overlap with US evenings is preferable.

Your background

Experience managing social media, public relations, or public-facing comms for an organisation or company, especially two-way conversations with the public.
Familiarity with social media etiquette, conventions, algorithms and best practice.
Strong communication and relationship management skills.
Experience communicating complex or technical concepts in simple, accurate, and culturally appropriate ways for diverse, marginalised, or lower-literacy audiences.
Demonstrable ability to keep up with changes and make tough decisions in a fast-paced, rapidly changing company and/or regulatory environment.
Experience with customer support, especially technical support or troubleshooting for a web platform, is a plus.

In an ideal world, you would also have:

Previous experience engaging with and a willingness to learn about marginalised communities, particularly sex workers, neurodivergent individuals, and people with disability.
Experience in or a strong understanding of sex work.
Experience working in both startup environments and fully remote work settings.

Why join us at Assembly Four?

At Assembly Four, you’ll be part of a team dedicated to driving meaningful change for some of the world’s most marginalised communities. You’ll be supported to do your best work in an environment that values social impact, collaboration, and personal well-being.

Here’s what’s on offer

Flexible work: Enjoy a 4-day (32-hour) work week at 100% pay
Competitive compensation: Your salary will depend on how much experience you bring to the table, our pay point starts at $104,000 + super.
Fully remote: Work from anywhere with a remote work stipend to help set up your ideal workspace.
Wellness benefits: Access an annual well-being stipend, mental health support, and 1-on-1 financial coaching to support your personal and professional growth.
Generous leave: In addition to our 4 day work week we offer 4 weeks of annual leave and 4 weeks of personal/carer’s leave per annum, flexible public holidays, and the option to take unpaid leave when you need it.
Profit share: We share our success with our team—each year, if Assembly Four is profitable, we distribute a portion of that profit to our people.

A note on diversity

We believe diverse perspectives and lived experiences are key to delivering a positive impact for the communities we serve. Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every listed requirement, unlike other candidates.

We’re committed to changing that.

If you’re interested in Assembly Four, we encourage you to apply and look forward to discovering how your unique perspective can help us edge closer to delivering on our mission.

How to apply

If you are interested in this position please click apply now below to submit your resume and cover letter.